Nicholas White Review of Firestone Complete Auto Care
Well, let me first start off by saying this wasn't...
Well, let me first start off by saying this wasn't the best experience i'd ever had. I gave them a call around 12:30pm, and asked about pricing. Told them I'd like to come in that day, and the person on the phone said to come on in, they were wide open for the day. Great. I drive up there and the guy tells me it would take about an hour and 15 minutes. Not bad. I'd be able to make it home in time to take the girlfriend out for lunch for her birthday. My car rolls in around 1:49PM I think, according to their paperwork. To sum it up, i didn't get my car back until 4:30PM and I obviously wasn't home when I thought I'd be. Now I'm in the dog house. The guy came up to me around 3:30 and asked me if I wanted an alignment. I really didn't have the time and expressed to him that I really needed to get back. "Well, it only takes 15 minutes." At least the guy I checked out with gave me an apology, but I'm not too thrilled that I now have to make a second trip out to get an alignment done. Not sure why this whole ordeal took me about 4 hours. I wish I had waited until Monday to just go to the first place that quoted me (they didn't have my tires on hand). They were cheaper, too.
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