No option to rate this ZERO star. This is the wors...

No option to rate this ZERO star. This is the worst experience I've ever had! Firstly, the hotel was so DIRTY, looks like they haven't vacuumed or cleaned the room in years. No airconditioning, only the use of an old fan that circulates dust. The towels provided were WET which means they did not change them! You ask them for new towels and they will tell you to go to the front desk for help. USELESS STAFF ALL AROUND.

NO WIFI. We purchased wifi which is only available in the Lobby but it does not work anywhere in the lobby except where the information desk is. It cost us 15 ringet for 24 hours. NO USE when it doesn't work. There are seating areas provided to use the wifi but they are all placed on the ends of the lobby where you CANNOT access wifi. If I am paying to use WIFI, I expect the wifi to be fast and accessible. Instead, it keeps disconnecting you after every minute and even then it does not work. They will not refund you. THIS HOTEL IS A SCAM.

THE STAFF ARE RUDE. PERIOD. You ask them for help and they will kiss their teeth and roll their eyes at you. You will approach the counter and they will not greet you because they are too busy on their phones. THE ONLY WORDS THEY KNOW HOW TO SAY IS "Sorry, we cannot help you". WORST EXPERIENCE EVER. DONT COME TO GENTING HIGHLANDS.

THE ENTIRE RESORT IS UNDER CONSTRUCTION SO IT RUINS THE VIEW. THE CASINOS SUCK. THE FOOD SUCKS. IT'S OVERPRICED. NO QUALITY ENTERTAINMENT.
EVERYTHING EXCEPT THE CASINO WILL CLOSE AT 10PM/23:00. WASTE. OF. TIME.

HORRIBLE STAFF HERE. WORST HOTEL EVER. You're better off sleeping on the floor of the lobby.