Tickets paid on 30 of August, gig 24th March by my...

Tickets paid on 30 of August, gig 24th March by my autistic daughter .
23rd of March no tickets, so she no option but to cancel travel arrangements.
Email this morning now, come and get your tickets at office,
She s freaked out sorry, I d like a refund,
No
She replied,I ve paid the ticket protection fee
Your reply, it s your fault

I sent you, you were supposed to send the tickets to me.
Your reply,
No refund
Her anxiety and depression through the roof whilst a more than my jobs worth is smiling away at her despair!
NEVER AGAIN. SSE you are terrible!!
As her mother, I actually hate you for what you ve done to my daughter, as a human, I m disgusted at you!