Horrible customer service! I ve been to this store...

Horrible customer service! I ve been to this store three times for my $400 Apple Watch that is a little over 30 days old. I waited over 30 minutes for my scheduled appointment and was only seen then because I complained. They already tried to resolve my issue in store unsuccessfully so now instead of just replacing my watch they had me send it in for repairs. Why should a brand new $400 watch need to be sent for repairs? More importantly why should I be inconvenienced with a 7-10 day wait time after buying a $400 watch? The store should have took the watch back, gave me a new one, and sent the old one for repairs on their own time. It could have been sold as refurbished after it was fixed. I spend thousands of dollars on apple products for myself alone, not counting the rest of my family, for such horrible customer service.