We arrived as a family on January 6, 2019. From th...

We arrived as a family on January 6, 2019. From the plane. the view over phuket was just magnificent and considering the photos seen on the site we expected to experience an exceptional moment.
Taxi from the airport to the hotel: 1000 Bath.
1h15 drive the journey is very long.
8 minutes just past the town of Paton Beach at Merlin Beach.
Arrived at the hotel everything seemed fine! Except that ! No one to greet you on arrival, nor to tell you about the check-in.
3 small arrival cocktails served at the counter to which we went on our own after a 5-minute wait.
No attention!
Usual formalities completed, we are accompanied to the room (correct but dated! Tiles on the floor! For a 5 star!).
3 swimming pools that have a good visual but the slide out of use in the children's pool! That was one of the selection criteria for this hotel!
We go to finally enjoy this magnificent beach of white sand and blue sea .. and there the drama! Instead of a sea to swim in .. a coral beach!
I will complain to the hotel reception that I was deceived by a false advertisement! They don't look surprised! I don't seem to be the first customer to come and complain about this shameful deception! I also ask to leave and they offer me an arrangement! Far from the exorbitant sum that I advanced from Paris to enjoy what looked like a postcard! I have to stay 5 days.
For demanding customers who just want to enjoy comfort and calm for the price paid, this hotel should be avoided and strongly advised against! Risk of disappointment!
If this is the Mariott Hotel brand, a real shame!
Joe