This is my third time dealing with your service ad...

This is my third time dealing with your service advisor Duy Nguyen, AKA (Simon). I did not care for his response to my needs the first times and I surely have not been satisfied each time after.
I purchased my truck form Joe Myers Toyota and was driving over there each time for service until my wife suggested taking it to Toyota of Alvin. My first visit went very well, however, I dealt with another person whom is no longer there. Sense then, I have not been satisfied with the service. He has not responded to my needs. This past visit I was in need of my driver side window being serviced. When I called to see how my truck was coming along it took him over 2 hours to respond back, and when he did, he tried to tell me it was my sticker on my window that may be causing the window to not work correctly. I've had this truck for going on 11 years now with the same sticker on both windows. I blew off the last responses to things I wanted done simply because I wasn't in the mood to argue. But this response put the icing on the cake for me. I'll be driving back to Joe Myers Toyota on the NW side again.