S

Susan Reynolds Pausley

3 years ago

Please do not patronize this business.

Please do not patronize this business.

To be fair they do have a great selection of dresses.

It's all downhill from there. After taking measurements and ordering a dress which took 3 months to come in, with a week left until the event, the dress they ordered was at least 2 sizes too small with no possibility of altering. That took 3 fitting visits to determine.

Their solution was to find another dress off the rack which they did. It was acceptable, not at all what my daughter wanted but with 3 days until her prom and a huge non refundable deposit paid, what choice was there?

They did rush the alterations on the substitute gown, but made me pay full retail for the gown. No accommodation for their screw up on the initial order. When I questioned the price of the gown as we had seen it for over $100 less on the Internet, the clerk condescendingly told me that gown was probably a knockoff from China. Guess what the tag inside our gown says --- Made in China!

In short we now have a gown that we didn't order and don't like, that we paid full price for. Do yourself a favor and choose another shop for a special occasion gown.

Comments:

No comments