Debbie McNary

Review of Edencrest

We had a terrible experience with this company. T...

We had a terrible experience with this company. The cabin we rented was dirty and the beds were not made properly. We had grime and food on the tables, crumbs on the couches and urine stains on one of the mattress covera. The beds had either no sheets, no mattress pads or the wrong size fitted sheet. The king size bed had a double size fitted sheet on it that only covered half the bed! The other beds appeared made but as we looked closer we noticed so much was missing like fitted sheets, mattress pads, etc. We also were VERY short on bath towels and had no kitchen towels or oven mitts. The carpet smelled old and dirty upstairs and in the basement. We called immediatly (around 5) and were told that things were going to arrive but they never did that day. We had to wait 3 days to get all the sheets, towels, and other items we needed. It was TERRIBLE and not relaxing at all because we had to make and remake the beds depending on what was avaliable. We arrived on a Tues and left on a Sat. We did not sleep in properly made beds until Friday night, and we had to make them ourselves. We had to wash and dry towels and the mattress cover with the stain. The worst part was that Eden Crest was not apologetic and they did not get back to us like they said they would multiple times. NOT ACCEPTABLE. We did speak to the company managers and filed a complaint but all we were offered was 15% off our next visit. I don't think so! This was a family vacation and my parents were the ones who had the agreement with your company. However, I was very involved in trying to get these issues resolved. It was Million Dollar View in Gatlinburg.