UPDATE: After I posted a review here, Yelp, and BB...

UPDATE: After I posted a review here, Yelp, and BBB, the company contacted me with a promise to provide answers. It has been 3 weeks and they have responded to only one of my concerns and even for that one, they have not provided a satisfactory answer. It seems they are engaged in a cover-up. The board told us at a special meeting that it has terminated the HOA s contract. They need to fix the problems they have caused before they leave and have their activities audited by experts. I will keep updating this review until all outstanding issues have been resolved.

I have never experienced such level poor customer service ever. On top of their terrible customer service, the management company is scamming our community by being paid for the service they do not provide, they do not respond to homeowners' complaints, cause frictions between the board and the homeowners by not forwarding communications to the board, by filing frivolous lawsuits against homeowners even as the board members and homeowners are talking to resolve issues. We will try to fire the management company at our next homeowners meeting. In case we fail to kick them out because of their manipulation, we are considering to contact the local media and expose their misdeeds, which is among one of the steps we are planning to take to reclaim our community. They deserve zero star.

My household has been under constant harassment and discrimination by Heritage. They bullied, harassed, threatened and discriminate against us. They do a highly unprofessional job. They totally disregard our emails. When they respond, they do so in an unsatisfactory manner -- sometimes a one-liner. Most of the concerns I and members of my family communicated with them have fallen on deaf ears. I am considering reporting heritage and our HOA board to the HUD, local housing authorities, and even going to the media. They act like village dictators! They make our life miserable by taking away our hard-earned money. Their primary interest is to profit from the crises they are causing in our community. The HOA board and Heritage's constant and relentless harassment and discrimination have caused me and my family emotional distress. If I could give less than 1 star I would! Please don't buy a house that is managed by Heritage! So frustrating and disgusting!