Chuck Perry

Review of West Hills Jeep Chrysler Dodge

The quoted text was my review AFTER West Hills had...

The quoted text was my review AFTER West Hills had agreed to resolve my issue.

"They are not that prompt but they do try to stand behind their work."

UPDATE:
It has been almost 2 months since I CHANGED my review to a 3 star from a 1 star with the above statement. The reason I increased my review to a 3 star was because the service manager indicated they would cover my original issue. I have been waiting for a check ever since. I have contacted the service manager several times. He continued to tell me that a check would be forthcoming. We have not received one.

I am done waiting.

My original issue was my Jeep had a check engine light. The problem was caused by a cracked spark plug. That spark plug had been changed ~6000 miles prior at West Hills. The spark plug was fixed at another dealership because it was a 20 day wait to get an appointment at West Hills. The only thing the service manager said at the time to the other dealership was that it had "been a long time". I don't drive much, it had been 6000 miles and we all know how long tuneups last on these modern cars.

I only have work performed at Dealerships. I have the lifetime drivetrain warranty and I do not want to do anything to jeopardize that. The other dealership called West Hills to inform them of the issue. West Hills had ample opportunity to resolve that issue while my Jeep was in the shop.

It was only after I stood up a 1 star review that West Hills contacted me and indicated they would make good on the broken spark plug. I gave them the benefit of doubt and assumed they would send a check as they had promised.

It is two months later. No check. Multiple communications saying there would be one.

I have owned 3 Chrysler/Jeep products and driven almost a half million miles on them (77k/243k/160k). You do that by taking care of them.

West Hills has lost my trust.