Found the hotel itself to be clean and well presen...

Found the hotel itself to be clean and well presented. But we thought the staff at the front desk unapproachable and felt that I was a hinderance during check in and check out I found them quite unhelpful for example I had asked for a reservation in the restaurant that evening for dinner the receptionist explained it was a gig night and that they were busy but she would look into it and ring up to my room. I never got a call and we stayed in the room till 5 before having to leave to enquire ourselves.
Another thing that dropped a star was the parking. We checked in at 2pm and checked out at 10.45am so less than a 21 hour stay and paid 19.50 for parking, I was under the impression that it was 16 for 21 hours but upon speaking to reception that is only for customers who check-in at 3pm and leave at 12noon. A but ridiculous as we were under the 21 hours. Disappointing service in my opinion.