Update 2: The hats I received were not the ones th...

Update 2: The hats I received were not the ones that I ordered and were a cheaper version that looked similar. I was so hopeful when they reached out and said they would make it right.

update - I was contacted by the new sales manager and they are making this right. I would have went 5 stars if this was handled it right away but they did contact me to fix the order. As I stated below they have always done a great job before the order I posted about.

I have used these guys for years and they had always done a great job. My last order was a nightmare. I called in and spoke with a gentleman who was going to send me some hat samples. After about a week and a half I received nothing. I called back and they showed my request but no one ever followed up. The girl took things over and sent me 3 of the 4 samples I requested. I called her back and she said she would reorder the missing hat. After a week I still didn't have my sample. I called again and the girl I was dealing with was on vacation. The new girl said she would get me the sample. After 3 days she called back letting me know that they were out of stock. I asked for 1 more sample and she sent me 2 but not what I asked for. I decided on 2 styles and placed the order. After several days I received a call letting me know that they were out of stock on 1 of the hats. I asked if we could stay with that same style but do it in a different color and she said that would work. At this point I have wasted 5 weeks and was told to get my stuff on time that I would have to pay overnight shipping. When the hats arrived they were all one style and not the two styles that I ordered and 24 hats had no embroidery. I reached out to them again with no luck and finally reached out to the Sales Manager. We traded a couple emails and I left voice mails and he just quit responding. I just placed a $3k order with 4imprint