Elizabeth Halim

Review of Hilton Garden Inn New York Che...

Dirty, unchanged bedsheets, awful customer service...

Dirty, unchanged bedsheets, awful customer service. We found curly hair, dirty stain and smudges, and hair on our bedsheet and pillows, which clearly means they did not change the bedsheets since the previous guest. I called the front desk who was not at all apologetic. When I said I could not sleep on dirty sheets, she said she COULD call her boss. I then told her she would have to, and she made a long and loud sigh. They finally gave us a new room but acted like they were doing us a favor. Still no apologies. Funny how they have the "satisfaction guaranteed" sign posted all over the hotel. I definitely will not be staying at this hotel again.