I'm from Chicago and have been calling Macy in New...

I'm from Chicago and have been calling Macy in New York on 34th street for the past two days to place a shoe order and the phone rings for ever before someone picks up,and ghan put on hold without asking what I need keep me on hold for literally 30min. So I hang up and try calling again and same thing is done. The worst customer service I've ever experienced.