As an Uber driver who had a baby during the COVID-...

As an Uber driver who had a baby during the COVID-19 pandemic I am eligible for paternity payment but despite giving all the information required (birth certificate). This unprofessional company does not reply to your emails, phone calls etc (it's been 4 months now). They have no consideration that we are out of work and atleast the paternity payment would have helped. Even Uber who has signed up with this company on our behalf has done nothing to help.
Appalling service. I will be taking this to highest complaint against this company. Avoid at all costs.