We booked a staycation for the family for new year...

We booked a staycation for the family for new years eve and were super disappointed to walk into this... especially during a world wide pandemic.
After calling the front desk and asking to be moved. They send someone to check the room. Maintenance and housekeeping show up. They call down and again ask for us to be given a new room. They say, wait we will call back. Again. So 2 hours go by and frustrated, we go downstairs. On the way down we get a call saying we got you a suite for the inconvenience. thank you! We get to the front, they check us in, we get upstairs with luggage and kids to the..... SAME EXACT ROOM. Disappointed after hyping us up with a suite, I just wanna enjoy my hot bath because at least this one is clean...
Two stars for the view...