We planned a back to school trip for the kids and ...

We planned a back to school trip for the kids and called about 8 different times making changes and modifying, explained what the trip was for and upon arrival was told the extra passes for kids were first come first served and we were never told that. So we had to purchase a 2nd room just to get more passes. We were not told there was a $75 a night hold and only half is refunded, the room was filthy, carpet didn't look clean the garbage had stuff in it still. Our food was sub par and service so so. The only highlight of the trip was the pool. The kids loved the pools and the servers were ok except Jack, Jack was an exceptional server!