On Monday 14th December my friend visited the casi...

On Monday 14th December my friend visited the casino for ham gift giveaway,
which she was treated unfairly by a Platinum room host. My friend approached the host to ask for a coupon so that she could get a ham later this month.
The host told my friend that there were no more coupons left as she is too late for it.
The host was unpolite and used this "look down upon" attitude saying to my friend that
"if you have money and you can buy your own ham in the supermarket!" What kind of response is that?
My friend felt the host was being racist to her.
Especially coming out of a VIP host's mouth to a VIP customer!
My friend was very upset as her daughter had just passed away not so long ago and is still grieving,
now that she was treated like this is just so awful.
She said she didn't want to make an official complaint about this particular host
because the casino management wouldn't care about her complaint anyway.
I told her that I would write on her behalf to your casino so that something can be done about this kind of customer service!