Booked Executive King with Ballpark View with re...

Booked Executive King with Ballpark View with reservations line. This is NOT what they booked. Furthermore, I ve had MUCH nicer & MUCH larger rooms that were not executive rooms. The extra cost was ONLY for access to the lounge. The room is totally basic and very small AND NOT FACING THE BALLPARK...or the arch...or even the downtown park. I see other hotels. Way to go Hilton! Front desk said, What do you want me to do? I want to make this right. However, the promised room was not avail....so it can t be made right at this point, unless we kick those people out.?.?.? She knew there was nothing good to offer; so she offered nothing. #hiltonhonorsbenifits in action.