Dennis Rhodes

Review of Laguna Cliffs Marriott Resort ...

I stayed here for a wedding in late October, I wil...

I stayed here for a wedding in late October, I will say that until checkout everything was pretty nice. A bit annoying that there is no parking and you have to valet ($30), but whatever I knew that going in. Upon checking out I noticed a $250 fee added on my room, so I contacted the operator and was transferred over to the hotel manager. She (I wish I could remember her name) informed me that the charge was for smoking on my hotel patio. She goes on to tell me that I was warned three times for smoking on the patio. Simply false, nobody ever mentioned anything to me about smoking, one big reason for this? My wife and I do not smoke. I should point out that security did talk to me more than once for noise (I had a bluetooth speaker in the room), so I believe this is why the charge was added and it was disguised as a 'smoking fee'. I assume they have no policy in place to charge people for having a blue tooth speaker on and as such decided to slap me with the smoking fee.
Anyways, after trying to speak with the manager cordially for ~10 minutes and coming to the realization that she wasn't going to take the charge off, I got pissed and let her have a piece of my mind. At this point, she says "if you were a little nicer to me I would have taken off the charge". I've disputed the charge with my credit card company and have now filed a complain with the BBB.