Faye M Barnes

Review of Advance Community Health Cente...

At my first visit I was left in a room after my ex...

At my first visit I was left in a room after my exam. Staff did return after about 10 minutes and gruffly informed me I could leave. Trying to turn paperwork in was nearly impossible but I left. I attempted several times to get a second appt due to the issue I was seen 1st for not resolving and in fact getting worse. I finally got an appt and was in the office on time (15 mins early as requested) and I was told by reception, yes I see your appt but we cannot see you. So you are refusing to see me at my scheduled appt???? Thirty mins later, I was very upset, stressed and anxious...shaking and crying. I was refused to be seen regardless. I did go to the emergency department and was treated about 1am that same night. Now, I have repeatedly tried to resolve my issues with refusal to be seen and mostly my complaint is ignored however I did get one phone call after practically begging to speak to someone about it. She already had her mind settled that her clinic had done nothing wrong and all she wanted to do was muddy the waters of the situation with blaming scheduling staff (HER scheduling staff) and blaming me. She was quite happy that I 'took' the nurses advice and went to the emergency department. Please let me say about 5 mins after being refused to be seen at my appt, I had already said I was going to the ed. I was trying to be seen at my appt however and no matter how I tried to explain or rationalize with this staff, I was refused to be seen at my scheduled appt. I left after being put into such an emotional state, I should not have been driving and had to get someone to come 30 mins away to assist me. Horrible treatment! Unprofessional and literally abusive to me. And I still have no resolution to my complaints.