ashlyn burnett

Review of Park Place Lexus

I just bought a Lexus and got the first oil change...

I just bought a Lexus and got the first oil change and it was the most seamless experience that truly delivered on one of a kind customer service. I made an appointment, every employee knew me by name. I was given a loaner car free of charge. When I returned it, while I was inside paying, the employees switched over all of my personal items from my loaner and even moved over and buckled in both of my car seats. I was seriously in awe - customer service on this level does not exist. As pretentious and uppity as this place could be - I had a wonderful, warm experience. Hats off to the entire crew at Park Place Lexus on the DNT - shout out to Mark Elmer, the service manager. I've never been inspired to post a review, but I've also never been so wow'ed before.