Marious Fuhrhop

Review of Toyota of Alvin

This was my 1st visit to Toyota of Alvin for servi...

This was my 1st visit to Toyota of Alvin for service. My Toyota truck has about 130,000 miles on it and has been maintained according to Toyota's schedule - mostly.

The people at Alvin Toyota were courteous and fast. They found a major problem that another Toyota dealer could not find for about 4 years, which is why I am at Toyota of Alvin now. Toyota of Alvin completed the service I asked for and I will schedule to have another minor problem fixed that they found.

Simon the service advisor managed everything well. Tyler an auto technician drove the truck with me to verify if there might be a problem with the transmission that I had reported. The problem did not present itself so I could not point it out. My truck is like a kid who never acts up when Mom or Dad are watching.

(To be fair the service writer at the previous dealership performed her role correctly. It was the service department that was pathetic about diagnosing the major problem. They even sent the truck to their body shop and could not find the problem or give me a price/cost to fix it. That went on for about 4 years.)

Finally the previous dealership replaced the entire driveline from the transmission to the rear axle. That eliminated the vibration but apparently just a band aide on the real cause. Since that was the dealership where I originally bought the truck, I do not know if the problem existed when I bought the truck.

What I know now is that Toyota of Alvin found what appears to be the real and fixable problem having to do with the frame and transmission mount system.

Am very satisfied with the service at Toyota of Alvin.