Peter Barrow

Review of Volkswagen Crewe

Terrible experience, we place a 500 deposit down t...

Terrible experience, we place a 500 deposit down to purchase a specific car with delivery due in 8 days. They phoned to tell us 6 days later they had sold our car to another person. Obviously we were not happy, they said they did not have a replacement, although would call us tomorrow with an up-date. 3 days later no call, I have to chase them, full of promises again, no call back again for 3 days, I had to chase again! Total lack of care or respect from the management down. VW are a great car, however, avoid the Crewe branch at all cost. Go to the Macclesfield branch even if it is a bit further to drive.