Abdulrahman Alshagdali

Review of Hard Rock Hotel

Hint: ensure your air condition first thing when c...

Hint: ensure your air condition first thing when check in

We stayed at the Hard Rock hotel from 16th to 20th, which we enjoyed. The hotel was nice and has its vibes. Staff is trying to be nice and professional.

I have to mention that we were checked-in to a room that has a broken air-conditioning. At the start we thought it will take time to cool the room as we checkedin. After trying to call recipient many times, they sent an engineer to check it out which he found it was broken, then we had to be moved to another room, which was a little nicer and a bigger size that the first one. Yes it was resolved, but when I was reading about the hotel most tge comments were about the air conditioning issues, And I was worried about it and I faced it!! The question to the hotel why dont you have a preventive maintenance !! And get the whole issue done, also others while trying to solve my room issue, they were complaining about their doors did not open coz the battery of the door ran out !! Seriously you do have an issue with the maintenance team.

Also, during the rush hours of the hotel, no one will pick up the phone even if you call 100 times.

Cleaning
Staff
Professionalism
Value of money
Food
Location