Connoisseurs Eye

Review of Browns Hotel London, Rocco For...

Decent hotel, obviously well located. The rooms a...

Decent hotel, obviously well located. The rooms are comfortable and a decent size with good bathrooms. Not keen on the new products though- bring back the Ren! The staff are rather hopeless- from Receptionists to waiting staff they weren't great with the exception of one lovely porter. One particularly unfortunate concierge was a bit greedy for tips and rude when not forth coming not realising that I generally pay tips on leaving, English style- not each time like an American. I've known this hotel from before it was Rocco Forte for at least 25 years and it has slowly gone downhill over the years. The staff are clearly not well looked after and they grumble amongst each other when they think you're not listening about their conditions- Most off putting!