Bao Dang

Review of Medvet

I had to put my dog down after surgery one month. ...

I had to put my dog down after surgery one month. All they care about are money.
They diagnosed my dog had a lung tumor and need to remove. They also said my dog had tumor in his brain and suggested to get MRI scan is cost $3800. I declined it. Then they quoted lung tumor removed will be $4800, but when they operate the surgery on my dog, they add on CT scan for another $1500. Before the they operate surgery, they did physical exam on him and said he was good for the surgery. During the surgery, they said they found out some air pocket in my dog lung, if I want remove it would be another $800. I accepted that option. After surgery they called me and told me that the surgery was successful and I can pick up my dog 2 days later. Later that night they called me and said my dog was developed pneumonia and need to stay in hospital for another 2 days, it cost $800 for a day and they do not guarantee my dog will be survive. I asked the doctor, I believe her name is Dr. Carr, if you did physical exam on him and said he was ok for the surgery, why he get worse after surgery? You called me before and let me know the surgery was success. Now this is another problem. She said I have to understand my dog is old. My dog is OLD, if she knows my dog is OLD why she still recommend the surgery on him??? And make excuses. I still paid for it, over $7000. Oh God, I still not save my dog life. I think if i did not put my dog through the surgery, he will be alive for couple more month or even years. All they care just a money.

Updated: After I posted this review, Medvet reached me and told me to call them to discuss about the surgery. I called and left voicemail to Manager of Surgery Department on Friday April 17th, 2020. Today is Tuesday April 21, 2020 and I still not receive the call back from them. I just wonder if they take customers opinion seriously.

Updated: I called back on April 22th, 2020 for follow up. They said the doctor and the manager were in meeting and would call me back anytime within that day. Today is April 23th, I still not receive any call back from them. They really do not care about customers.

Updated: They called me today, Monday 04/27/2020. The refused the fact that she said my dog is old dog after the surgery. They said I sign the knowledge risk of the surgery paper, bla bla bla,... but they skipped the fact that doctor told me my dog is old and not guaranteed after surgery. Now I'm carrying over $7000 debt. Guys, bring your dog to OSU, they may more expensive but your pet life and your pocket will be guarantee by honest doctors.