Dear Sir or Madam:

Dear Sir or Madam:

I bought a rather expensive leather sofa and love seat from your Amherst, NY location. Our salesman (Jon) was great during the "sales" process. The young lady who came to our house to measure and make sure the items would fit (I am sorry I forgot her name) was wonderful. However, as I was paying for the balance of the purchase I observed some very unprofessional behavior from one of your employees named Lynn. After I paid and began attempting to schedule delivery, I received terrible service. I asked to see a manager and it turned out it was Lynn, who was rude and dismissive. I asked to speak with our salesman (Jon) and I received the same behavior. I own a business and if I ever saw one of my employees treating a client like I was treated, it would be their last day. It's not always what you say but how you say it. Treating me in a condescending manner has guaranteed I will not return and I will make sure anyone I know who is thinking if going there will hear from me.