Wes Wang

Review of South Bay Mercedes-Benz

I bought a used car there.

I bought a used car there.
At the time when I purchased the car, a manager showed up messed the pre-owned certificate. Later on, he found that it was his mistake. Wasted my time to handle it.
More than three months after my purchase, the license plate kept not showing up. They messed up the license plate handling. After I called trying to have them fix the issue, no response back; even if they promised that someone will call back.

I scheduled a maintenance with someone named Frank to have my car checked in. I was there on time. But, after 25 minutes waiting, no Frank or anyone else to check in my car. I approached to some others to give me a help. All were settled quickly after that.
I complained the long wait in their after service survey. After the survey, I learned that the person who helped me received a blame for Frank's ignorance bad service.