Mehdi Amiry

Review of Allerton Crowne Plaza

The Warwick Allerton Hotel in Chicago has been the...

The Warwick Allerton Hotel in Chicago has been the absolute worst hotel stay I have ever been to. Rudest staff I have ever dealt with.
The hotel is nice, but there were several logistical issues. First issue with this hotel is the service. Day of arrival not one person greeted us as we entered the hotel. The doorman didn't seem to be doing anything and didn't offer to open the doors. Front Desk Associate was horribly rude. We reserved 2 Queen bedrooms and Typically hotels have rooms ready early, but when we arrived around 10.30, they told us that they have one available room in 13th floor and one in 8th floor. We asked if we can have 2 rooms in the same floor and the Lady Was Super rude and rejected me and said, you came early and this is all we have now. When we got the first room in 13th floor and went to see it, The room was super small, with super low ceilings, and smelled like cigarette smoke and you can smell bleach everywhere. So we came back after 3 min and ask to have another room (WHCH WAS 8tH FLOOR) and she got upset and said sorry that room is not available anymore, so you have to wait till 4 pm. So we went out and come back around 3.30 and ask again and the same young blond lady with Heavy accent said; we still don't have rooms available. When I ask to talk to supervisors, she said (OH WAIT WE HAVE ONE AVAILABLE FOR YOU in 8TH Floor).So i'm super positive that room has been available since morning and she didn't want to give it to us because we said no to that small, smelly, dirty room in 13th floor. So that was not the end of the story. We got a room in 8th floor and The room was extremely SMALL and was a studio size room. You can't even walk in between the wall and the end of the bed. Distance between bed and wall is less than 4 inches. The heating did not work at all and the room was freezing. We wear a jacket for 2 days and when we called them, the technician came and just turned the AC off and he said (We don't have a heater in Warwick hotel, you should turn off the AC if you want your room to be warm. So the last 2 days we didn't have AC. We didn't have a fridge in our room and when i asked them, the housekeeping brought a small used fridge and plugged into the wall and left it in the middle of the room and he left. Safety box didn't work. So i had to call them to come and reprogram it for us. Our room was rarely cleaned too, becuase staff didn't clean our room for 3 days. We had to ask for new towels multiple times. Staff also never took the trash from our room and the garbage can was overflowing. The beds were only made once and I don t think the sheets were ever cleaned.
TERRIBLE customer service. Finally - on checkout day, 4 calls to the reception and Housekeeping and nobody answered my call. i tried 4 times each.
The ONLY person who was nice during our stay was the hotel concierge. All they offered me was a voucher for a breakfast for one day during my four days stay.
I would never stay here again. They don't even have free Wi-Fi($20/night).

Once again, my biggest problem was the staff, the front desk was extremely rude and unprofessional. They do not tell you what your room has to offer, what they offer, what it is included. Which direction is your room. The front desk people all poorly represent the hotel. The staff made you feel like you were bothering them if you had a question. The staff is not trained to deal with customers properly, they are really unprofessional.

I highly DO NOT recommend! There are many other nicer, friendlier places to stay in downtown Chicago