Georgia Rushton

Review of Peppers Cradle Mountain Lodge

We were meant to say two nights for our anniversar...

We were meant to say two nights for our anniversary, we booked 2 months before our stay and booked an hour in the spa but an hour before check in we were informed they were doing maintenance and we couldnt nkt have our appointment until the day we left. We went there just for the spa, when we got to out room it was dirty so we asked for a refund which we were told we wasnt aloud to have not even for one night out of our two booked. they said they would upgrade our room but we'd have to pay for the upgrade we asked for a refund and after 30 minutes of the manager trying to convince us to stay they gave us a free nights upgrade but unfortunately not without an additude. Later than night we were in an accident on the property due to the lack of light around the driveways sadly I'll never return our upgraded rooms bathroom was horrible and the spa when turned on had so much dirt and fluff come out of it, it didnt seem to have been cleaned for a very long time.