This has been the worst hotel experience in my lif...

This has been the worst hotel experience in my life. I had an accident where the air conditioning unit door dropped from the ceiling in front of my room which I ran into and the Duty manager who seemed to be from the Muslim brotherhood and extremely rude and told me this is not hotel fault and GM stated that you will not be compensated for the negligence which they have stated that they're maintaining the AC units from 12-4 am.
I CAN'T BELIEVE A HIGH LEVEL HOTEL AS SOFITEL FRANCHISE HIRES INCOMPETENT MANAGEMENT AS SUCH!!! WORST HOTEL EXPERIENCE EVER.....SO DISAPPOINTED