My fiance booked us a room for my Birthday as a su...

My fiance booked us a room for my Birthday as a surprise. The hotel was very pretty and I love history so the hotel itself was pretty great. However, the cost of the room is very expensive for what you get in the room. The bed was very uncomfortable!!! The pillows were like bricks. The heat is so loud that you can't hear the tv and it woke me up everytime it kicked on. The bathroom was so tiny. Nothing romantic about the room for a place that seems to try and attract couples for getaways. We had a king suite which I am thankful for because sitting in the livingroo. Area it was so loud in the hallway. We could hear everything and people were so noisy. Our room was by the elevator and stairs and people would stomp and you could hear the beeping of the elevator. We made a reservation for the restaurant and went down to eat. It was super good food!! We loved it. My carrots were undercooked but everything was delicious. The Spa was super expensive so we passed on that. We had to call and ask for robes so we weren't walking around the hotel half naked in swim wear. The guy on the phone was super rude. He said he will see if they have any available but they don't have them in the rooms because they don't have enough for everyone. We waited 45 minutes for robes but the older lady that brought them was super nice. We headed down to the outdoor hot tub which filled with teenage girls and that stole the romance out of our evening. We then went back to our room after a stop at the fire put they out outside and got dressed and went down to the tavern. We ordered drinks and decided quickly to leave after a belligerent and highly intoxicated man tried picking a fight with the bar tender and touched me in front of my fiance while I was sitting at the bar. We quickly paid and left. Which was disappointing becausew I wanted fries that they wouldn't deliver to my room. The customer service was very poor but we noticed that people that were known there were treated very well. Staff was so rude except a younger gal with super curl hair that checked us in. Emmy our server for dinner at the 88 was very sweet and she was also our server for breakfast. She had the same braid except messier. How do you charge so much for dinner when you have such an unprofessional Staff? Breakfast was yummy though. Our car guy was good. We won't be coming back. Too pricey for rooms especially if you don't plan on using the spa. Get your customer service stuff together.