Nexus 6P screen repair. No communication of repair...

Nexus 6P screen repair. No communication of repair timelines. You will have to contact them for information regarding your phone and they will brush you off.

Sent phone to them, no confirmation of receipt. Called them and they were able to see it was received, and said it would be repaired within 5 days. Despite the fact that the online repair quote was 3 days, this was reasonable. 5 business days passed and no communication from Futuretel. Left a message on their line asking for the status of the repair, no reply from Futuretel 2 business days later. Unacceptable lack of repair ticket system or simple email communication from a company holding major contracts. It doesn't matter how long the repair takes, but customers need to be made aware of 1) receipt of items, 2) repair status of items and 3) repair time frame.

Finally called Huawei and informed them of the situation, since this was a Canadian phone repair and Futuretel holds the contract for their repairs. Huawei is currently communicating directly with Futuretel to determine the status and solve the problem.

Don't use this company if you don't have to.