This is what my wife sent to Okinus:

This is what my wife sent to Okinus:

This makes the second time you all took money from my account without my permission. And now I have been told that the only way to get my money back although it shows on your account that you took it from me; I have to screenshot you a picture of my bank statements. This is not fair and it's very upsetting! It wasn't my mistake. You've been taking money from my account for the last 3 months so, surely, you know the money has been taken from my account as I have said. Why do I have to go through this to get my money back ? It is very upsetting.

When they contacted her through email after she did what they requested. They still weren't happy and not once did they apologized for their mistake.