Currently staying at this hotel because My family ...

Currently staying at this hotel because My family had a decent experience last year. It has gone extremely down hill. There was hair in shower and on "clean" towels, stains on comforter, rude workers. The hotel stated they had a heated pool, which I aclled to confirm was working Thursday, and was told there were no issues. When my kids went swimming, the pool was ice cold. I went and told the front desk, originally they said they forgot to turn the heater on, then went down later to find a sign stating that the heater was broke. Not to mention thr pot smell as you walk down thr hallway. This whole stay has been poor, but unfortunately we are stuck. Horrible experience with no attempt from management to fix the situation.