We decided to stop in on a visit through Frankfort...

We decided to stop in on a visit through Frankfort. The grounds, facility, and visitor area are impressive. We were underwhelmed by the staff. I'm sure this is not the typical experience, but when I walked in, no one acknowledged me. One staff was listening to a visitor talk about all the places he had been. The other two were busy talking to each other. I waited a few seconds then decided to look around for a while and also to see if information was posted somewhere. It wasn't, so I went back up to the counter. This time only one person was there, so I walked over. Just then some loudmouth, I-need-to-be-the-center-of-attention type person walked in the door behind me and started a loud conversation with the staff person right in front of me. Again I wasn't acknowledged. I could have demanded service, but I just left because I didn't care that much in the first place.