Adam Koutsoukos

Review of Klika

Ordered a bulky item at start of Dec to be deliver...

Ordered a bulky item at start of Dec to be delivered after the new year. Paid $140 for shipment to Tas. Staff advised to order in advance to avoid missing out on stock. Shipment was released as promised on 31/12 but on 3/1 it arrived at a depot in Vic and has been stuck there since (9 days) and no one can tell me why. It's taken me repeated calls over 5 days to get any update (no one was getting back to me) only to finally be told an updated ETA won't be provided for another two days. We are leaving the delivery location for 3 months at the end of the week and it's not looking like it will arrive in time. There seems to be no sense of urgency on the part of the courier and the lack of response or follow-up on Klika's behalf was disappointing. A frustrating outcome when a 3 week window was provided for delivery and so far all parties have failed to achieve even that. Avoid.