I live here at the Regatta in NC. We called corpor...

I live here at the Regatta in NC. We called corporate due to unanswered questions about our building that is structurally damaged. The regional manager in Chicago named Seynabou Fall-Ndoye repeatedly told us our appt was up up to code. Clearly it is Not! The cement floor above us is cracked and The Joyce's are broken. We were told this info per our office manager on site Cody. He also told us there is 2 other buildings with the same issues. I have several recording of the noise. It sounds like a machine gun going off all day and night. The noises are not the usually community or apartment living as expected.
Seynabou just did not care or listen, she kept reading off a script that our demographics and cultures must be different with our neighbors.
How insulting. How prejudice, racists & unprofessional! She has no clue of our demographic environment in NC nor out culture! This building on the adjacent side had caught on fire in 2016. It is not up to code! Their "words per an invoiced work order". We will further the investigation thru HUD in NC because Waterton is conveniently NOT associated with the BBB.
We have 17 work orders in 8 months. This property and management is unlivable. I work from home but I'm not able to anymore due to the structural noise. I can only sleep here at home maybe 2-3 nights a week. It's absolutely horrible. No resolution except they will wave the 500 fee to break the lease ...then what? Who's gonna pay for Uhaul, boxes, wrapping paper and movers..? We already paid extra 500 in Jan to move into this two bdrm from Hell! Maybe consider reimburse that to us. Get a different flooring company to try again to fix the broken busted concrete between the floor and ceiling and fix the Joyce and /or lower the rent! Small claims court is next.
best of luck,
don't do it. Look elsewhere!
plus they increase the rent yearly as if the property value is going up instead it's going down the toilet. Don't let the 2 pools fool you either. they are closed more often than open. They are old and unkempt with dirty water