Worst place to schedule your service.

Worst place to schedule your service.

I have always taken my car for service to Frederick Darcars. I moved recently to the area and decided to give it a try. Service was due for 40000 miles for my 2018 vehicle. Scheduling service was easy and same with dropping it off. They told me it would take around 45 minutes and if they found something else on the vehicle they would give me a call. I left and I receive a call 20 minutes later by them telling me that I needed tire replacements and the front break pads needed replacement too. The agent who helped me initially offered me to order the tires in advance for $800 dollars and told me that the break pads replacements would be $400. I decided to decline on the tires and awkwardly accept the break pads. After 10 minutes I called again to tell him I changed my mind however he was nowhere to be found, I called 3-4 time sin the lapse of one hour. Receptionist would tell me that they would give him the message right away. When he called me back he told me that it was already done and I had to pay for it, that he was sorry and he was on lunch when I called. I had to pay for the rotor resurface (which he never mentioned initially) and they placed back my old break pads. I felt scammed and frustrated the way things came out and I was able to speak to Nigel, he understood my situation and he offered me the break pads at a lower cost and no charged labor. I accepted and went in the next day. I personally met Nigel and he told me that the break pad replacements would take around 45 minutes. I waited there for 1 hour and I decided to see why was it taking so long for the replacement. When I talked to Mr. Lee at the servicing area he told me it would be 45 minutes. I told him what Nigel told me and how long I have been waiting and he said he is sorry, that the request for the break pads was just entered 30 minutes ago. I left walking since they don't even offer a shuttle.

Please save some time and money and don't use this dealership. If you want good service and real turn around times for your service, I would recommend Darcars in Frederick.