Met with salesman, convinced me to replace chimney...

Met with salesman, convinced me to replace chimney cap, in addition to roof. Promised he'd come back after job complete and do an inspection, he didn't, and as of right now hasn't returned a message in a month, except to tell me I got what I paid for. Still have a roofing bag hanging in neighbors tree 30 ft high, no idea how to get it out. So what did I question? I had water dripping down my chimney. They sent a installer who proceeded
to over caulk around my chimney. Then a neighbor came
over asked how the roof turned out? I said fine but looking up at the chimney cap, it reminded me of jr high school riveting job. Then he informed me : he was in his driveway they had a nice tapered
Cap but it wouldn't fit, so they put it back on the truck. Against doctors
Orders I climbed up a ladder, not tapered completely flat. Call office said they'd send another. They did but it was flat, the installers spoke no English so I drew a pix of it being tapered. He nodded, called company, they said they'd send anothe., salesman complained to me they were losing money! We're supposed to call, but went ahead and installed without a call. Again up a ladder took pictures with a level, it actually slanted inward to my chimney opening. Sent pixs was told it's not level the bubbles not centered. I explained the bubble was on the side indicating it was the opposite of tapering away. Two weeks later, I called and was told
They'd send my money back for the cap, they were never going to call me back. Makes me wonder what other things they short cut! Would never recommend, this job started six months ago! My patience is done. Now I have to find another company to replace roof cap, hope I find a honest one this time. I noticed under all the bad reviews the owner stated 'talked. To customer and we are working it out' I can't wait for his call, but if he's like his sales rep and manager, my phone will never ring