Christopher Burgoyne

Review of Bali Brasserie, Brighton & Hov...

We went here as a group following good reviews abo...

We went here as a group following good reviews about the food. The waiters and servers staff were excellent. The food was good once the order was corrected. Please be aware if you ask for your meal spicy, it is not warmer than a korma. The manager was awful, inattentive, unapologetic and rude.

We were seated at 19.30, our drinks and order taken, then we proceed to wait for 2 hours until our starters arrived. This was dismissed by the manager who thought it acceptable to blame the kitchen. Unfortunately giving an excuse passing the buck isn't just to the other fantastic staff who were more than apologetic. If the restaurant is not able to run efficiently at 75% capacity then the running needs to be addressed.

I understand in the current situation that times are difficult, but this is no excuse for the service we received from the manager. If we were told that we would be waiting over 2 hours for a starter then we would have left and gone to another establishment.