Very disappointing - maybe a bad day?

Very disappointing - maybe a bad day?
Went down with my friend on Saturday afternoon for some food. We sat outside as it was a gorgeous day but the place was so dirty. They did have a wedding on the night before so maybe that was why but this was at about 3.30 in the afternoon and the outside had dirty tables, glasses and cigarette butts everywhere. My friend went in and asked for menus and was told they'd come out to us. About 10 mins later a really nice waitress came out. We ordered drinks and they arrived promptly. We ordered food but it took ages to come. The food was nice but my friend asked for another slice of gluten free bread for her hummus. Nothing came. She asked 2 more times and it didn't arrive. When she went in to pay there was two male staff members behind the bar. She said one was just stood there polishing glasses and the other guy when she complained about the bread issue didn't even apologise. Maybe they were having a bad day but it was by no mean busy and there were 3 staff on. Shame as its such a nice venue and near where I live.