Our stay here was one of the worst Hilton experien...

Our stay here was one of the worst Hilton experiences
- Front desk staff very unwelcoming
- No room upgrade - despite being a Diamond Member, and actually opting in to pay for an upgrade via the standby system
- The room was very small and smelly, mold in the bathroom, etc
- After making reservation to get to the pool area, we arrive and the person checking guests in didn't have our names on the list (this wasn't the real problem, but his lack of professionalism and inability to resolve the situation was the real issue)
- We were overcharged, and i called the hotel multiple times only to be transferred to a voice mail, now i'm calling the diamond desk to see if they can help
I can go on and on, but i'm going to keep this brief since i don't want to waste more time on this very disappointing experience.