Susie Truog

Review of Sofitel Philippine Plaza Manil...

We booked on Agoda, and were offered an upgrade ra...

We booked on Agoda, and were offered an upgrade rate to a room with club access and breakfast buffet included. This was a good deal, and I felt satisfied with this. Upon arriving in our room, the noise from the event space next to the hotel was so overwhelming that we had to ask for a new room. I actually couldn't stand to be in the room given the noise, so went to the front desk instead of waiting for a resolution. After some time, we were moved. The person who helped me told me that there are events like this every weekend, and that around 1,000 people were attending this weekend's event. We were satisfied with the new room, but this was about an hour of our time wasted of our stay. The pool was overwhelmingly crowded with families, and it is clear that Sofitel needs a separate adults' pool or much more space for those of us who want to relax. At 11pm, it was impossible to find a lounge chair open for my husband and I, or anything else shaded from the sun. Although our stay was satisfactory - in particular the room service experience - I would not return again because the pool is overwhelmingly geared towards families with children and there was nowhere to sit.