This hotel was a big letdown. We wanted to get awa...

This hotel was a big letdown. We wanted to get away and stay at a hotel on the beach. The type of deal that we booked allowed for a free upgrade if available. When we got to the hotel we asked if an oceanfront was available. The front desk girl said there was one room left. We thought we got lucky. She did say that the room does not have a balcony. The only room with a balcony was the city view. We took the ocean view anyway, thinking that there would at least be a large window view of the ocean.

When we got to the room, we were disappointed to see that there was a closed off balcony barred in by a wooden post. Having a balcony that you can't use only obstructed the view as what we're really seeing is this closed off balcony. It felt like we were in a kidnapping horror movie. The room itself was already tiny, but having access to outside barred off made it feel that much more claustrophobic. We went downstairs and asked another front desk person if all the ocean view room balconies were sealed off and she assured us 100% that they all were and that only the city view has balcony access. We had wished that it was posted on their website or mentioned before we had booked at the hotel. One of our main reason for going there was to be ocean front on our balcony. To make matters worse, we caught sight of the room next door and saw that their balcony was not blocked off. We called front desk to ask if they will move us to that room but they said they reserved it for someone else. They had lied about all the rooms being closed off. I guess this is their "free" upgrade package. We also had toilet issues in our room and called the front desk about 4 times to make sure a repair guy was coming. They kept telling us 10 mins every time we called. It took about 2 hours until someone finally showed up. There were other times when we got inconsistent stories about different things depending on who you talk to. Overall, their policy is to give you the run around. We've been here once before and thought it was nice, but the way we were treated this trip has definitely left a bad taste in my mouth. This hotel had ruined the whole point of our trip. Glad to say we won't ever be back.