Richard Fisher Review of Ommegang Brewery
Party of 9 adults and 4 children. Hostes said we w...
Party of 9 adults and 4 children. Hostes said we would have to wait to be seated at a table that allowed children, but adults could sit at one of the two available six tops in the bar area. Six adults sat at the table and ordered drinks. A waitress came over and said we could not sit there and we had to move to a private waiting area with our drinks. We mentioned we were told the adults could sit at this table by the hostes. One waitress said we could sit at the high top, one said no, the bartender said it s unfair the children couldn t be serviced at that table, the hostes said as long as there s not a wait it s fine. A different story from the waitresses, hostess, and bartender. The communication between the staff was completely broken. I have supported Ommegang for years and have never felt the need to give any establishment a negative review. Unfortunately this miscommunication between staff of where we could and could not sit was completely unprofessional. Not once did a staff member try to remedy the difference in staff opinions. We have used Ommegang for numerous events and caterings. With their growth - comes less communication and a greater distance between the customer.
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