When I call the clinic at my place of work and it ...

When I call the clinic at my place of work and it goes unanswered it goes to the OnSite Care answering service. It's hardly a service. The people are cold over the phone and all they do is transfer me back to the clinic I originally called. Then, when the call goes unanswered again, they just tell me to wait a few minutes and try again. I usually have to ask them to check the clinic hours to verify it is indeed open. Not helpful at all and bad "bedside manner".