Tiffany Stirewalt

Review of Radiology Associates of Macon,...

I get a call from their billing department IN INDI...

I get a call from their billing department IN INDIANA (Zotech) informing me that, my insurance TRICARE denied payment for the service. I call my specialist to find out what was going on. The specialist s billing manager informed me that radiology is a separate bill. (I understand that). Her EXACT words is that their billing department is quick to refer to a collections agent and that they run into this EXACT PROBLEM all the time with patients and Radiology of Macon. Her EXACT words is tell them, that if they literally pick up a phone and call Tricare themselves then they will get their money and be paid just like we did. But I get it, I wish I could have harassed and threatened customers to have THEM DO THE JOB I WAS BEING PAID MY PAYCHECK TO HANDLE! I literally called Tricare East MYSELF, got a rep on the phone, then did a 3 way with Zotech (Tricare state s claim was never submitted) and stood silently while the problem was worked out and submitted for the 1st/2nd time. AKA What is YOUR COMPANY S RESPONSIBILITY and NOT MINE, as I simply supplied an actual VERBAL Conversation between YOUR company and Tricare East!