Velen

Review of Planet Beach Contempo Spa Rowl...

First off the people giving this a five star must ...

First off the people giving this a five star must be the employees because this place is joke. My husband purchased this deal off of Groupon for me as one of my birthday gifts. I went into the spa and sat for a while unitl they were done talking to ne of there customers who was a family member and how their weekend went. The girl that signed me up was very sweet and happy to have me there. Everything went through so calmly the first five minutes. All od a sudden I was signing a contract that cost 140.00 a month and was told the groupon I had was expired so I should just sign up, because I could not come back on the groupon. I asked why she simply said it was expired I reminded her the groupon had two more visits on it but she only said she would look into it. It now has been a week I wanted to cancel after the second day I then was told to come in and pay the $50.00 plus the next months fees in order to cancel???? What I was blown away I looked into the contract and saw the $5 freeze I could take advantage of , they never offered this option to me of courser. I went in on a Thursday of that same week to sign, now its been three months and I am still being charged the full amount have not received any return phone calls from the manager, and guess what? THEY CANT FIND MY FREEZE FOR THAT I FILLED OUT. WHat a coincidence huu. I was told that I would receive a call back from Billy because per (Reece) the manager should have called me back by now.. You think.. I am also reporting this to the BBB because they are crooks and worst of all they are snakes and don't care about you unless you buying $200-$300 dollars on products..